I just got an order from them.
I initiated the order inquiry on Monday via email. They respond by end of day, once a day. I called the Tuesday and got a live person, who called me back and got my custom order moving.
I ordered a breed set in red/cream for my rg921, a super switch, and a few pots.
I was quoted a good 2 weeks for them to ship. Add 3 days for delivery from NY to fla.
I got them on the following g Tuesday. 8 days from order inception to my front door.
No shipping or tax either!!